MIDI doesn't connect to windows

[Tom Fury]

So my M-Audio Axiom air mini 32 will not connect to windows.
I checked device manager and I think I found the midi, but it says request for usb device descriptor failed.
Does anyone know how I can fix this?
Thanks in advance

[D.Ipsum]

So my M-Audio Axiom air mini 32 will not connect to windows.
I checked device manager and I think I found the midi, but it says request for usb device descriptor failed.
Does anyone know how I can fix this?
Thanks in advance

have you tried to contact the manufacturer's after-sales service?

[musikbear]

M-Audio Axiom air mini 32 & : : windows.
: :
request for usb device descriptor failed.

Do you have a driver disk?
Have you gone through this: https://lmms.io/wiki/index.php?title=Using_MIDI

[Tom Fury]

Do you have a driver disk?
Have you gone through this: https://lmms.io/wiki/index.php?title=Using_MIDI

Yeah, I have installed the drivers and I have gone through it, it still doesn't work. The problem is that windows doesn't recognizes the midi at all.

[Tom Fury]

have you tried to contact the manufacturer's after-sales service?

Yeah I have, but they haven't responded that's why I'm asking it here

[slipstick]

First thing, is it getting power? Try it in a USB 2.0 port if you have one, USB 3.0 ports sometimes play up. Try a different USB cable. If you're connecting through a USB hub then try it direct instead.

The general fix for "device descriptor failed" is to right click on that (in Device Manager), select Uninstall and then restart the PC. It sometimes works.

Steve