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MIDI doesn't connect to windows

Posted: September 8th, 2018, 3:50 pm
by Tom Fury
So my M-Audio Axiom air mini 32 will not connect to windows.
I checked device manager and I think I found the midi, but it says request for usb device descriptor failed.
Does anyone know how I can fix this?
Thanks in advance

Re: MIDI doesn't connect to windows

Posted: September 8th, 2018, 10:33 pm
by D.Ipsum
Tom Fury wrote:
September 8th, 2018, 3:50 pm
So my M-Audio Axiom air mini 32 will not connect to windows.
I checked device manager and I think I found the midi, but it says request for usb device descriptor failed.
Does anyone know how I can fix this?
Thanks in advance
have you tried to contact the manufacturer's after-sales service?

Re: MIDI doesn't connect to windows

Posted: September 8th, 2018, 11:48 pm
by musikbear
Tom Fury wrote:
September 8th, 2018, 3:50 pm
M-Audio Axiom air mini 32 & : : windows.
: :
request for usb device descriptor failed.
Do you have a driver disk?
Have you gone through this: https://lmms.io/wiki/index.php?title=Using_MIDI

Re: MIDI doesn't connect to windows

Posted: September 9th, 2018, 6:57 am
by Tom Fury
musikbear wrote:
September 8th, 2018, 11:48 pm
Do you have a driver disk?
Have you gone through this: https://lmms.io/wiki/index.php?title=Using_MIDI
Yeah, I have installed the drivers and I have gone through it, it still doesn't work. The problem is that windows doesn't recognizes the midi at all.

Re: MIDI doesn't connect to windows

Posted: September 9th, 2018, 7:05 am
by Tom Fury
D.Ipsum wrote:
September 8th, 2018, 10:33 pm
have you tried to contact the manufacturer's after-sales service?
Yeah I have, but they haven't responded that's why I'm asking it here

Re: MIDI doesn't connect to windows

Posted: September 9th, 2018, 8:31 am
by slipstick
First thing, is it getting power? Try it in a USB 2.0 port if you have one, USB 3.0 ports sometimes play up. Try a different USB cable. If you're connecting through a USB hub then try it direct instead.

The general fix for "device descriptor failed" is to right click on that (in Device Manager), select Uninstall and then restart the PC. It sometimes works.

Steve